How to Shop

About Us

Waffle Collectibles LLC is one of the largest online US model airplane retailers in the country. We carry a wide variety of airplanes which is shown via the website.

If a model is not listed, it is currently not available. We receive monthly or bi-monthly restocks from most manufacturers so please be sure to continue to check the website if a common item is sold out.

We are a home based business with a dedicated shipping department to get your models out quickly and efficiently. We ship six days a week and normally reply to emails within 24-48 hours 7 days a week. Email is the best way to get a response, however please read through this entire FAQ before sending an email.

I want to first off apologize for the strict policies below, but in order to keep costs low and to avoid any headaches I want you to understand the policies BEFORE you order, this way we are on the same page and it’ll save us both the future headaches.

I would like to thank you for your business and hopefully you’ll be receiving your planes shortly.

Payment Policies

Payment Methods - We PREFER standard credit card processing which accepts all major credit cards : Visa, MasterCard, American Express, JCB and Discover. In addition, we also offer Paypal and Google Checkout for your convenience.

Unfortunately we cannot accept any other payments, including cash, check or money orders. The system is 100% automated and your credit card is processed at the time of placing order. This is to reduce fraud prevention and to expedite the processing of your order. We never see your credit card information and it is 100% secure.

Pre-Orders

Pre-Order Policy - The definition of a pre-order means that the item is NOT YET IN-STOCK. The model may ship in one week, or it may ship in eight months. If you do not want your items to wait for the pre-order item, then it is recommended that your post the orders separately so the in-stock items are not delayed. Shipping orders separately will be handled on a case by case basis, however if it is deemed unreasonable or if your credit card is not on file, it will not be shipped until completed.

Shipping

Shipping Prices: All shipping is calculated through the USPS & FedEx APIs based on the estimated weight of your parcel which is calculated at checkout. These prices can vary depending on your zip code or country and is to offer you the most reasonable shipping price available. All shipping is pre-determined at checkout. The price of shipping will vary on the method of shipping and the destination. Please do not ask how much shipping will be, as it can vary greatly between items. If your actual shipping is higher then what is quoted, within reason, we will not charge you the difference. If the shipping is more than 25% of the actual shipping cost we will downgrade the shipping, and refund you any difference. The price you agreed on for shipping on checkout is the price you agreed upon, there is no refund for any excess shipping charges as these are put into a fund to pay for any additional shipping charges, shipping supplies and service fees.

Domestic Orders - We offer a wide variety of shipping methods for domestic orders. We offer both USPS and FedEx with a variety of options such as Express Mail, Priority Mail, Overnight, 2Day, Ground etc. FedEx comes with guaranteed tracking posted on the website. FedEx & USPS Express Mail are the only GUARENTEED mailing services, PRIORITY MAIL IS NOT A GUARENTEED MAILING SERVICE AND SERVICE TIMES MAY VARY!!

International Orders - We ship worldwide, and for these services we offer a wide variety of shipping options which are offered in the checkout shopping cart from both the United States Postal Service & FedEx. Shipping is calculated by weight, which is done automatically on checkout. FIRST CLASS INTERNATIONAL MAIL IS NOT TRACKABLE AND IS NOT A GUARENTEED SHIPPING SERVICE. ANY ITEMS SHIPPED VIA USPS FIRST CLASS INTERNATIONAL MAIL IS AT BUYERS RISK. WAFFLE COLLECTIBLES LLC WILL NOT BE RESPONSIBLE FOR ANY LOST PARCELS SHIPPED WITH THIS SERVICE! We will not respond to questions regarding shipping, and you will be guided to the FAQ.

Lost Orders

Lost Orders - USA - If your order does not arrive within 20 days after we notify you that it was sent then please let us know. All US orders are sent either via USPS Priority Mail or FedEx . All models have tracking numbers which are kept on file for 45 days before they are disposed.

Lost Orders - International - If you chose to have your package insured then we will file a claim on your behalf after 90 days post mailing. If you do not purchase insurance, we will do our best to accommodate your lost parcel. Unless insurance is purchased ALL orders are shipped at BUYERS own risk. Upon claim clearance, your order will be resent to the best of our ability. Any items not in stock you will be offered either store credit or a refund.

Order Tracking

Tracking – Any information about tracking can be found under the MyAccount section of the website.

Order Delays / Out of Stock

Our inventory is 100% managed online, which means that 99% of the time what is shown online and states “Usually Ships in 24-48 hours” is in fact true and will ship out in that time frame. However, unfortunately at times models are damaged or misplaced. When this occurs we will first attempt to locate the model through other distributors and/or retailers. This can cause a delay of a few weeks. Unfortunately due to the high volume of orders you will not be notified of any delay pre-emptively. I apologize ahead of time for any delays and issues this may cause. If the order is no longer available and cannot be sourced you will be issued a full refund of the model. If there order is combined it will ship without the model and you will be refunded appropriately.

Damage & Defects

Damage & Defects - We offer a 7 day time period after receipt of the order to inform us of order discrepancies, damages, or defects. If there is a mistake on our part or a noticeable manufacturer defect we will either give you a store credit or refund at your discretion upon return of the item. Return shipping is the responsibility of the buyer and Waffle Collectibles LLC will not pay for return shipping. In addition, original shipping costs will NOT be refunded whether your order has shipped or NOT shipped.

Any and all damages that occur after your order leaves here are covered only if you opted to pay the third party insurance fee which is handled through Fireman's Fund, FedEx default insurance, or for full Global EMS default insurance, otherwise Waffle Collectibles LLC takes no responsibility whatsoever for any broken, loose or detached parts that may or may not result in damage to any merchandise received from Waffle Collectibles LLC. All returned items must be authorized by us via email first and sent back with appropriate packing material in the same manner that you received it from us.

Models are NOT returnable for the following reasons:

1. Cockpit placement either too high or too low, however, smudged or non-standard defective printing is considered a defect.
2. Dragon Wings models arriving with gear fallen out since it is designed to be easily removed.
3. Mis-printed registrations. OH-LGY instead of OH-LGV or other mis-prints even if altered slightly from as advertised.
4. Any issue that is not noticeable under normal lighting and viewing conditions with the naked eye. For example, the color should be “blue-green” instead of “turquoise”.

For the avoidance of doubt, unless otherwise stated, all sale items (excluding Certified Pre-Owned) are sales final and cannot be returned or exchanged for any reason. These items are sold AS-IS.

Cancellations

If you have completed and placed the order and decide you do not want part or all of it then we will accept it as a RETURN, even if the order has NOT been shipped. If it has been shipped you can send it back if you send it back to us via the same shipping method and protection that you received it from us. Model MUST be in the same condition as when it was originally sent out. The return must arrive here within 14 days from the date that you received the model from us. We will credit you the cost of the model minus any conditions per above PLUS a 15% restocking fee whether the model has or HAS NOT shipped. SHIPPING COST WILL NOT BE REFUNDED!

1. Pre-Order (-PR) – Any item that is “pre-ordered” that already has an order placed with the distributor for such model will be cancelled with a 25% cancellation fee.
2. “Usually Ships in 2-3 Weeks” –Any item that is “special order’ which contains a –PR on the code & states “Usually Ships in 2-3 weeks” will be cancelled with a 50% cancellation fee.
3. Sale Items – Each sale will state whether or not an item can be returned or will be defaulted to the standard policy of sales final for all sale items if there is no stated policy under the individual sale. If you cancel an order containing any sale item it will be cancelled with a 50% cancellation fee.

Your Privacy is important to us. We want you to know that when you use any Waffle Collectibles LLC Internet Web site, your personally identifying information will be respected and protected. Waffle Collectibles LLC makes every reasonable attempt to safeguard customer privacy. Except where required by regulation, court order, official authority or applicable law, Waffle Collectibles LLC will not make available individual customer information or data to any third party. Customer understands, agrees and acknowledges that when signing up for an account individual customer information or data collected will only be used by Waffle Collectibles LLC for internal purposes, including but not limited to, improving Waffle Collectibles services, notifying the customer of new arrivals and/or pre-orders, or extending special offers to the customer.